At Avcart, we aim to ensure that you are satisfied with your purchase. If you are not completely happy with your order, this Refund and Return Policy outlines the terms under which returns and refunds are processed.
Eligibility for Returns
- We accept returns on eligible items under the following conditions:
- The item must be unused, unworn, and in its original packaging with all tags intact.
- A request for return must be initiated within 7 days of receiving the product.
- Certain items, such as customized or final sale items, are not eligible for return. Please check product descriptions for details.
Return Process
- To initiate a return, contact us at (info@avcart.in) with your order details and reason for return.
- Once approved, we will provide return instructions, including the return address.
Pack the item securely and ship it back to us within 7 days of receiving return approval. Shipping costs for returning the item are the responsibility of the customer, except in cases of defective or incorrect items.
Refunds
Refunds will be processed under the following terms:
- Refunds are issued to the original payment method within 7-10 business days after we receive and inspect the returned item.
- Shipping charges, if any, are non-refundable.
- For cash-on-delivery (COD) orders, refunds will be processed through bank transfer or store credit.
Exchanges
We offer exchanges for items that are defective, damaged, or incorrectly shipped. To request an exchange, follow the same steps outlined in the Return Process section.
Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 48 hours of delivery. Provide clear photographs of the issue and your order details. We will arrange a replacement or refund as appropriate.
Non-Returnable Items
The following items are not eligible for return or refund:
- Items marked as “final sale”
- Customized or personalized items.
- Intimate or sanitary goods
Contact Us
If you have any questions about our Refund and Return Policy, feel free to reach out:
Email: (Info@avcart.in) (support@avcart.in)
Phone: 79823 62228
Address:Plot no 4 Sai mandir sai nagar colony mawai gaow Faridabad 121003